Frequently Asked Questions
Everything you need to know about your Skins Sexual Health shopping experience.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of 'Skins Sexual Health' or the contents on the exterior label.
What is your return policy for intimate items?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. Unopened products in original packaging may be returned within 30 days.
Are your products body-safe and certified?
Yes, all products curated by Skins Sexual Health are made from high-quality, body-safe materials such as medical-grade silicone and are rigorously tested to meet industry safety standards.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure buy-now-pay-later options like Klarna and Afterpay.
Will 'Skins Sexual Health' appear on my bank statement?
To ensure your privacy, charges will appear on your statement under a neutral billing name, such as 'SKINS RETAIL' or 'SSH ONLINE'.